Zum Hauptinhalt springen
Dekorationsartikel gehören nicht zum Leistungsumfang.
Above the Line
How to Create a Company Culture That Engages Employees, Delights Customers and Delivers Results
Taschenbuch von Michael Henderson
Sprache: Englisch

27,50 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

Aktuell nicht verfügbar

Kategorien:
Beschreibung

Humans are hardwired for culture, yet few companies truly understand and work with their cultures. High staff turnover, lack of collaboration, increased absenteeism and poor quality output are just some of the symptoms of a culture rejecting an organisation's business strategy or leadership. In an increasingly competitive business environment, business leaders need to understand that their organisation's culture is a key component of success.

In Above the Line, Michael Henderson offers a tried-and-tested approach to corporate culture management. Employed by organisations such as the New Zealand High Performance Olympic sports unit, Canon Australia and New Zealand Rugby, Henderson's proactive, organic approach places accountability for company culture in the hands of the employees themselves.

Above the Line will help you:

  • gain insight into the importance of culture, what it is, and why it must be taken seriously
  • determine the cultural health of an organisation and the steps to improve it
  • examine the role of identity, values, capability, behaviour and environmental impact relating to culture
  • give external providers of culture climate and engagement surveys a wide berth.

Above the Line smashes some of the well-established and costly myths about what culture is and how to work with it. It offers business leaders a faster and more effective approach to develop, nurture and leverage their own organisation's culture to achieve higher levels of staff engagement, increased customer satisfaction and improved business performance.

Humans are hardwired for culture, yet few companies truly understand and work with their cultures. High staff turnover, lack of collaboration, increased absenteeism and poor quality output are just some of the symptoms of a culture rejecting an organisation's business strategy or leadership. In an increasingly competitive business environment, business leaders need to understand that their organisation's culture is a key component of success.

In Above the Line, Michael Henderson offers a tried-and-tested approach to corporate culture management. Employed by organisations such as the New Zealand High Performance Olympic sports unit, Canon Australia and New Zealand Rugby, Henderson's proactive, organic approach places accountability for company culture in the hands of the employees themselves.

Above the Line will help you:

  • gain insight into the importance of culture, what it is, and why it must be taken seriously
  • determine the cultural health of an organisation and the steps to improve it
  • examine the role of identity, values, capability, behaviour and environmental impact relating to culture
  • give external providers of culture climate and engagement surveys a wide berth.

Above the Line smashes some of the well-established and costly myths about what culture is and how to work with it. It offers business leaders a faster and more effective approach to develop, nurture and leverage their own organisation's culture to achieve higher levels of staff engagement, increased customer satisfaction and improved business performance.

Über den Autor
Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.
Inhaltsverzeichnis

About the author xi

Acknowledgements xiii

Introduction xv

Part I: Understanding culture 1

1 What is culture? 3

2 Why organisations should take culture seriously 19

3 Aligning culture and strategy 33

Part II: Above the line culture 65

4 Above and below the line cultures 67

5 Below the line stages: dead cultures 99

6 Below the line stages: dying cultures 103

7 Below the line stages: disabled cultures 109

8 Crossing the line: a shift in perspective 119

9 Above the line cultures: stable 125

10 Above the line cultures: successful 131

11 Above the line cultures: excelling 139

12 A glimpse behind the curtain: consciousness and culture 151

Part III: Elevating culture 157

13 Cultural buoyancy devices 159

14 Leaders worth following 165

15 Work worth doing 175

16 Cultures worth contributing to 187

Part IV: Culture planning 197

17 Preparing to plan 199

18 Culture plan 1: purpose 203

19 Culture plan 2: identity 205

20 Culture plan 3: values 209

21 Culture plan 4: capability 213

22 Culture plan 5: behaviour 215

23 Culture plan 6: environment 219

24 Culture plan example 227

25 A final word of encouragement 233

26 Next steps 235

Bibliography 237

Index 239

Details
Erscheinungsjahr: 2014
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: Kartoniert / Broschiert
ISBN-13: 9780730312505
ISBN-10: 073031250X
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Henderson, Michael
Hersteller: Wiley
Maße: 229 x 152 x 16 mm
Von/Mit: Michael Henderson
Erscheinungsdatum: 15.09.2014
Gewicht: 0,413 kg
Artikel-ID: 107536779
Über den Autor
Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.
Inhaltsverzeichnis

About the author xi

Acknowledgements xiii

Introduction xv

Part I: Understanding culture 1

1 What is culture? 3

2 Why organisations should take culture seriously 19

3 Aligning culture and strategy 33

Part II: Above the line culture 65

4 Above and below the line cultures 67

5 Below the line stages: dead cultures 99

6 Below the line stages: dying cultures 103

7 Below the line stages: disabled cultures 109

8 Crossing the line: a shift in perspective 119

9 Above the line cultures: stable 125

10 Above the line cultures: successful 131

11 Above the line cultures: excelling 139

12 A glimpse behind the curtain: consciousness and culture 151

Part III: Elevating culture 157

13 Cultural buoyancy devices 159

14 Leaders worth following 165

15 Work worth doing 175

16 Cultures worth contributing to 187

Part IV: Culture planning 197

17 Preparing to plan 199

18 Culture plan 1: purpose 203

19 Culture plan 2: identity 205

20 Culture plan 3: values 209

21 Culture plan 4: capability 213

22 Culture plan 5: behaviour 215

23 Culture plan 6: environment 219

24 Culture plan example 227

25 A final word of encouragement 233

26 Next steps 235

Bibliography 237

Index 239

Details
Erscheinungsjahr: 2014
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: Kartoniert / Broschiert
ISBN-13: 9780730312505
ISBN-10: 073031250X
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Henderson, Michael
Hersteller: Wiley
Maße: 229 x 152 x 16 mm
Von/Mit: Michael Henderson
Erscheinungsdatum: 15.09.2014
Gewicht: 0,413 kg
Artikel-ID: 107536779
Warnhinweis