Introduction

A Word from the Authors

How this Book is Organized

The Many Ways to Read this Book

Part I

Chapter 1: Escaping the Software Factory

Laboring in the Software Factory

Agile: People-Driven Development

Lean Software: Empower the Team

DevOps: Operators are People Too

Detour into the Feature Factory

Sidebar: The Cynefin Framework

Chapter 2: Conversations: Humanity's Secret Weapon

Our Special Power

Improving and Learning from Your Conversations

Sidebar: Types of Conversations

The Four Rs

Conversational Analysis

Analyzing a Conversation: Reflect, Revise, and Role Play

Sidebar: Conversation Scoring: A Quick Breakdown

Example Conversations

Conclusion: Over to You

Part II

Introduction

Chapter 3: The Trust Conversation

Trust Comes First

Nell's Trust Story

Preparing: Be Vulnerable

Preparing: Be Predictable

The Conversation: TDD for People

Nell's Trust Story Continued

Example Trust Conversations

Case Study: Trust Saves the Day

Applying the Trust Conversation

Chapter 4: The Fear Conversation

Fear-The Default Feeling

Tara's Fear Story

Preparing: Normalization of Deviance

Preparing: Coherence Busting

The Conversation: The Fear Chart

Tara's Fear Story Continued

Example Fear Conversations

Case Study: Overcoming Fear

Applying the Fear Conversation

Chapter 5: The Why Conversation

Don't Start with Why

Bobby's Why Story

Preparing: Interests not Positions, Advocacy Plus Inquiry

Preparing: Joint Design

The Conversation: Building a Why

Bobby's Why Story Continued

Example Why Conversations

Case Study: Stuck on Why

Applying the Why Conversation

Chapter 6: The Commitment Conversation

Compliance vs. Commitment

Mandy's Commitment Story

Preparing: Agree on Meaning

Preparing: The Walking Skeleton

Sidebar: The Tilted Slider

The Conversation: Making a Commitment

Mandy's Commitment Story Continued

Example Commitment Conversations

Case Study: Context for Commitment

Applying the Commitment Conversation

Chapter 7: The Accountability Conversation

Who's Accountable

Nicole's Accountability Story

Preparing: Theory X and Theory Y

Preparing: Directed Opportunism

Sidebar: Medieval Accountability

The Conversation: Radiating Intent

Nicole's Accountability Story Continued

Example Accountability Conversations

Case Study: Resurrecting the Deal

Applying the Accountability Conversation[

Conclusion: How to Keep Learning

Further Reading & Resources

References

Notes

Acknowledgments

About the Authors