Ian Madden has a passion for all things to do with Continuous Improvement driven by the significant benefits it can bring to people and the organizations they work for. His interest in helping teams achieve sustainable behavioral changes to improve operational effectiveness.

Graduating in 1985 with a degree in Chemical Engineering, he has spent over 35 years in process engineering, project engineering, operations management up to Operations Director level and Continuous Improvement. The last 20 years have been spent as a Continuous Improvement Practitioner both as a consultant and in-house Continuous Improvement Manager. In 2015, Ian set up Torrs Consulting Ltd ([...] a Continuous Improvement consulting company providing services to industrial and service organizations.

During his career, he has worked for or provided services to over 130 organizations in both the UK and overseas in FMCG, Pharmaceuticals, Automotive, Health Care, Farming, Retail and General Manufacturing including Mondelez (Cadbury), Nestlé, Akzo Nobel, Hain Daniels, Greene King, Rolls Royce, Produce World, New Covent Garden Soup Company, NHS, Riverford Organic Farmers, Greencore, and Irish Distillers.

He has a deep knowledge of Continuous Improvement tools and techniques developed from achieving Master Black Belt level and his extensive experience. His projects have covered many functional areas including manufacturing, maintenance, project engineering, warehousing and distribution, planning, procurement, new product introduction, laboratory processes, farming, health and safety, and hospital and GP operations.

Chapter 1: Introduction Chapter 2: How this Manual is Structured Chapter 3: Business Analysis Chapter 4: Operational Management Facilitation Chapter 5: Fundamental Continuous Improvement Tools Chapter 6: Strategy Deployment Facilitation Chapter 7: Improvement Activities and Projects Chapter 8: Skills and Culture Development