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Praise for Beyond the Five Whys
"James uses a combination of real-life stories and best practice insights to present a practical approach to root cause analysis that will help shift your mindset to unleash the power of being more curious."
-Damian Finio, CFO Phibro Animal Healthcare Corporation
"As the world becomes ever more complex and fast paced it is imperative that we become outstanding at learning from experience. Somehow, we must get beyond blame and shame when examining why things go wrong. Otherwise, we will just repeat, and probably make bigger mistakes."
-Andrew Pal CEng, FIMechE (Leadership Coach and Organisation Consultant)
"James Paterson, a former Chief Audit Executive, tackles a topic of immense importance across all organizational sectors. The book also includes practical guidance from leaders in business, risk and audit."
-Nancy Haig, CIA, CBA, CFE, CRISC, Principal - PIAC LLC
"Through clear explanations and real-world examples, readers will learn how to systematically identify root causes and develop effective solutions that address the underlying problems. This book is a valuable resource that professionals can read and start to apply to improve their problem-solving skills and make a positive impact within their organizations. Highly recommend!"
-Sandeep Das - Head of Internal Audit, St John Ambulance
Praise for Beyond the Five Whys
"James uses a combination of real-life stories and best practice insights to present a practical approach to root cause analysis that will help shift your mindset to unleash the power of being more curious."
-Damian Finio, CFO Phibro Animal Healthcare Corporation
"As the world becomes ever more complex and fast paced it is imperative that we become outstanding at learning from experience. Somehow, we must get beyond blame and shame when examining why things go wrong. Otherwise, we will just repeat, and probably make bigger mistakes."
-Andrew Pal CEng, FIMechE (Leadership Coach and Organisation Consultant)
"James Paterson, a former Chief Audit Executive, tackles a topic of immense importance across all organizational sectors. The book also includes practical guidance from leaders in business, risk and audit."
-Nancy Haig, CIA, CBA, CFE, CRISC, Principal - PIAC LLC
"Through clear explanations and real-world examples, readers will learn how to systematically identify root causes and develop effective solutions that address the underlying problems. This book is a valuable resource that professionals can read and start to apply to improve their problem-solving skills and make a positive impact within their organizations. Highly recommend!"
-Sandeep Das - Head of Internal Audit, St John Ambulance
JAMES C. PATERSON is Director of Risk & Assurance Insights. He spent more than twenty years in a corporate career and was the Chief Audit Executive for the AstraZeneca group. Since then he has been consulting for more than a decade on a range of topics, increasingly focusing on Root Cause Analysis.
Introduction ix
Section 1: A High-level Overview of RCA and Systems Thinking 1
Chapter 1: Critical Points Concerning Root Cause Analysis (RCA) 3
Chapter 2: The Fishbone Diagram and Eight Ways of Understanding Why 15
Chapter 3: Systems Thinking and Eight Ways to Understand Why, with Connections 23
Section 2: Eight Ways to Understand Why, With Connections 43
Chapter 4: Setting Appropriate Strategies, Goals, and Understanding Risks 45
Chapter 5: Having Timely, Accurate Data, Information and Communications 63
Chapter 6: Setting Appropriate Roles, Responsibilities, Accountabilities and Authorities 79
Chapter 7: Ensuring a Suitable Design 93
Chapter 8: Understanding and Accommodating External Factors 103
Chapter 9: Effective Building, Maintenance and Change 119
Chapter 10: Understanding and Adapting to 'Human Factors' 139
Chapter 11: Addressing Resources, Priorities and Dilemmas 167
Chapter 12: The Titanic Tragedy and Parallels with Modern Disasters 185
Section 3: Taking Action, Now and in the Future 215
Chapter 13: The Challenges with Action Planning 217
Chapter 14: Where Are We Now and Looking Ahead 229
Appendix A: Practical Advice on Action Planning 243
Appendix B: Practical Advice to Improve RCA in an Organisation 251
Appendix C: Practical Advice for Internal Audit and Others in an Audit or Inspection Role 267
Acknowledgements 287
Notes 289
Index 331
| Erscheinungsjahr: | 2023 |
|---|---|
| Fachbereich: | Betriebswirtschaft |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | 352 S. |
| ISBN-13: | 9781394191055 |
| ISBN-10: | 1394191057 |
| Sprache: | Englisch |
| Herstellernummer: | 1W394191050 |
| Einband: | Gebunden |
| Autor: | Paterson, James C |
| Hersteller: | Wiley |
| Verantwortliche Person für die EU: | Wiley-VCH GmbH, Boschstr. 12, D-69469 Weinheim, product-safety@wiley.com |
| Maße: | 234 x 158 x 26 mm |
| Von/Mit: | James C Paterson |
| Erscheinungsdatum: | 14.11.2023 |
| Gewicht: | 0,67 kg |
JAMES C. PATERSON is Director of Risk & Assurance Insights. He spent more than twenty years in a corporate career and was the Chief Audit Executive for the AstraZeneca group. Since then he has been consulting for more than a decade on a range of topics, increasingly focusing on Root Cause Analysis.
Introduction ix
Section 1: A High-level Overview of RCA and Systems Thinking 1
Chapter 1: Critical Points Concerning Root Cause Analysis (RCA) 3
Chapter 2: The Fishbone Diagram and Eight Ways of Understanding Why 15
Chapter 3: Systems Thinking and Eight Ways to Understand Why, with Connections 23
Section 2: Eight Ways to Understand Why, With Connections 43
Chapter 4: Setting Appropriate Strategies, Goals, and Understanding Risks 45
Chapter 5: Having Timely, Accurate Data, Information and Communications 63
Chapter 6: Setting Appropriate Roles, Responsibilities, Accountabilities and Authorities 79
Chapter 7: Ensuring a Suitable Design 93
Chapter 8: Understanding and Accommodating External Factors 103
Chapter 9: Effective Building, Maintenance and Change 119
Chapter 10: Understanding and Adapting to 'Human Factors' 139
Chapter 11: Addressing Resources, Priorities and Dilemmas 167
Chapter 12: The Titanic Tragedy and Parallels with Modern Disasters 185
Section 3: Taking Action, Now and in the Future 215
Chapter 13: The Challenges with Action Planning 217
Chapter 14: Where Are We Now and Looking Ahead 229
Appendix A: Practical Advice on Action Planning 243
Appendix B: Practical Advice to Improve RCA in an Organisation 251
Appendix C: Practical Advice for Internal Audit and Others in an Audit or Inspection Role 267
Acknowledgements 287
Notes 289
Index 331
| Erscheinungsjahr: | 2023 |
|---|---|
| Fachbereich: | Betriebswirtschaft |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | 352 S. |
| ISBN-13: | 9781394191055 |
| ISBN-10: | 1394191057 |
| Sprache: | Englisch |
| Herstellernummer: | 1W394191050 |
| Einband: | Gebunden |
| Autor: | Paterson, James C |
| Hersteller: | Wiley |
| Verantwortliche Person für die EU: | Wiley-VCH GmbH, Boschstr. 12, D-69469 Weinheim, product-safety@wiley.com |
| Maße: | 234 x 158 x 26 mm |
| Von/Mit: | James C Paterson |
| Erscheinungsdatum: | 14.11.2023 |
| Gewicht: | 0,67 kg |
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