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How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence-with all the consequences. So what can managers and employees learn from the setting on board?
Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet. The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal effectiveness, this book is a must-read for you.
How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence-with all the consequences. So what can managers and employees learn from the setting on board?
Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet. The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal effectiveness, this book is a must-read for you.
| Erscheinungsjahr: | 2019 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9781532071270 |
| ISBN-10: | 1532071272 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Gelmi, Thomas |
| Hersteller: | iUniverse |
| Maße: | 229 x 152 x 12 mm |
| Von/Mit: | Thomas Gelmi |
| Erscheinungsdatum: | 28.03.2019 |
| Gewicht: | 0,304 kg |
| Erscheinungsjahr: | 2019 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9781532071270 |
| ISBN-10: | 1532071272 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Gelmi, Thomas |
| Hersteller: | iUniverse |
| Maße: | 229 x 152 x 12 mm |
| Von/Mit: | Thomas Gelmi |
| Erscheinungsdatum: | 28.03.2019 |
| Gewicht: | 0,304 kg |
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