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The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation?
Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly.
Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities.
Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program.
Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation?
Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly.
Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities.
Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program.
Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
| Erscheinungsjahr: | 2014 |
|---|---|
| Fachbereich: | EDV |
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Thema: | Lexika |
| Medium: | Taschenbuch |
| ISBN-13: | 9781490719580 |
| ISBN-10: | 149071958X |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Steinberg, Randy A. |
| Hersteller: | Trafford Publishing |
| Maße: | 280 x 210 x 25 mm |
| Von/Mit: | Randy A. Steinberg |
| Erscheinungsdatum: | 09.05.2014 |
| Gewicht: | 1,111 kg |
| Erscheinungsjahr: | 2014 |
|---|---|
| Fachbereich: | EDV |
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Thema: | Lexika |
| Medium: | Taschenbuch |
| ISBN-13: | 9781490719580 |
| ISBN-10: | 149071958X |
| Sprache: | Englisch |
| Ausstattung / Beilage: | Paperback |
| Einband: | Kartoniert / Broschiert |
| Autor: | Steinberg, Randy A. |
| Hersteller: | Trafford Publishing |
| Maße: | 280 x 210 x 25 mm |
| Von/Mit: | Randy A. Steinberg |
| Erscheinungsdatum: | 09.05.2014 |
| Gewicht: | 1,111 kg |
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