Charlotte Sweeney is an experienced and pragmatic change agent with over 20 years experience of leading significant change programmes in large global organisations, coaching, facilitation and training.

Fleur Bothwick has a Masters in HR Strategic Management, is an advisory member of the Pink Shoe Club Senate and an Ambassador for the CMI. She's the founder of Project Vanguard and in the Queen’s 2013 New Years Honours List, she received an OBE in recognition of her contribution to Diversity and Inclusion in the workplace.

Acknowledgements

Foreword from Larry Hirst CBE

About the Authors

INTRODUCTION

• What is Diversity and Inclusion?
• Why is it important?
• Who is the book for?
• Why us?
• Further thoughts

PART ONE: STARTING OUT

1. WHAT IS ‘STARTING OUT’?

• Starting Out
• Introducing the STAR framework
• Getting to grips with D&I terminology

2. ASSESSING YOUR CURRENT POSITION

• What information is available?
• Cultural and community norms
• Analysing your data

3. CREATING THE CASE FOR CHANGE

• What has worked in the past within your organisation?
• What’s more important – the moral, the legal or the business case?
• Creating the Burning Platform
• Do you know your SWOT from your PESTLE?
• What’s In It For Me?
• Use data that is most relevant for your organisation!
• Challenging the Status Quo

4. BUILDING A STRATEGIC PLAN

• Developing your vision
• Creating your strategic delivery plan
• Achieving short term wins

5. YOUR ROLE AS A CHANGE AGENT

• What does an effective change agent look like?
• The skills and competencies required
• Building your skills

6. WHO IS THERE TO HELP? WORKING WITH EXTERNAL PROVIDERS

• External Benchmarking
• Charters and Kitemarks
• Forums and external networks
• Thought Leadership and Research

PART TWO: TAKING THE LEAP

7. BUILDING YOUR TEAM

• Building a wider team
• Where’s the programme office?
• Winning supporters from the board to the shop floor

8. COMMUNICATING THE CHANGE

• Creating your key messages
• Creating and delivering your plan
• Media channels
• Adapting and embedding into everyday messages

9. BIAS AND UNCONSCIOUS BIAS TRAINING

• The Impact of bias
• What is Bias?
• Bias and Unconsious Bias Training

10. TALENT MANAGEMENT – Recruitment to Career Development

• Recruitment
• Pre-hire and your organisations brand
• Accessing the talent pool
• Effective assessment of your talent pool
• Performance management
• Progression and Promotion
• Training and Development

11. TALENT MANAGEMENT – Reward to Exit

• Reward - pay and benefits
• Leaving a company
• Alumni networks
• Pre-retirement programmes
• Non-Exec Director positions

12.NETWORKS

• What are networks and why build them?
• Creating a network and getting it off the ground
• Taking your local network regional and/or global
• Challenges and obstacles
• Measuring business impact and return on investment

PART THREE: ACHIEVING CHANGE

13. INCLUSIVE LEADERSHIP DEVELOPMENT

• What do we mean by inclusive leadership?
• Minority specific leadership development programmes
• Cross cultural working
• Coaching, mentoring and sponsorship for specific communities

14. NEW WAYS OF WORKING

• What