James W. Neuliep (Ph.D., University of Oklahoma) conducts research and teaches courses in intercultural communication, communication theory, communication apprehension, ethnocentrism, and research methods at St. Norbert College. In addition to his introductory intercultural communication textbook, he was also written an introductory communication theory textbook, and his research has appeared in many respected journals. He is the former editor of the Journal of Intercultural Communication Research and has served on the editorial boards of Communication Reports, Communication Research Reports, Communication Studies; International and Intercultural Communication, Journal of Communication; Journal of Applied Communication Research; Journal of Social Behavior and Personality; and Communication Quarterly.

Chapter 1: The Necessity of Intercultural Communication
The Need for Intercultural Communication
Human Communication
The Nature of Culture
The Study of Intercultural Communication
Fundamental Assumptions About Intercultural Communication
The Ethics of Intercultural Communication
The Goal: Intercultural Communication Competence
Chapter Summary
Discussion Questions
Developing Intercultural Communication Competence
Key Terms
Chapter 2: The Cultural Context
Individualism-Collectivism
The Pancultural Self
High- and Low-Context Communication
Value Orientations
Power Distance
Uncertainty Avoidance
Long Term-Short Term Orientation
Chapter Summary
Discussion Questions
Ethical Considerations Within the Cultural Context
Developing Intercultural Communication Competence
Key Terms
Chapter 3: The Microcultural Context
Microcultural Group Status
Muted Microcultural Groups
Microcultures in the United States
Chapter Summary
Discussion Questions
Ethical Issues and Microcultures
Developing Intercultural Communication Competence
Key Terms
Chapter 4: The Environmental Context
Environments and Information Load
Culture and the Natural Environment
The Built Environment
Cross-Cultural Comparisons of Housing
Privacy
Monochronic Versus Polychronic Time Orientation
Chapter Summary
Discussion Questions
Ethics and the Environmental Context
Developing Intercultural Communication Competence
Key Terms
Chapter 5: The Perceptual Context
Culture and Cognition
Stereotyping
Ethnocentrism
Chapter Summary
Discussion Questions
Ethics and the Perceptual Context
Developing Intercultural Competence
Key Terms
Chapter 6: The Sociorelational Context
Dimensions of Group Variability
Role Relationships
Sex and Gender Roles Across Cultures
Chapter Summary
Discussion Questions
Ethics and the Sociorelational Context
Developing Intercultural Communication Competence
Key Terms
Chapter 7: The Verbal Code
The Relationship Between Language and Culture
The Structure of Human Language
Elaborated and Restricted Codes
Cross-Cultural Communication Styles
Gendered Language Style Across Cultures
Language and Ethnic Identity
Chapter Summary
Discussion Questions
Ethics and the Verbal Code
Developing Intercultural Communication Competence
Key Terms
Chapter 8: The Nonverbal Code
Definitions of Nonverbal Communication
The Relationship Between Verbal and Nonverbal Codes
Channels of Nonverbal Communication
Nonverbal Communication and Dimensions of Cultural Variability
Nonverbal Expectancy Violations Theory
Chapter Summary
Discussion Questions
Ethics and the Nonverbal Code
Developing Intercultural Communication Competence
Key Terms
Chapter 9: Developing Intercultural Relationships
Communication and Uncertainty
Anxiety/Uncertainty Management Theory of Effective Communication
Uncertainty Reduction and Intercultural Communication Apprehension
Empathy and Similarity in Relationship Development
Perceptions of Relational Intimacy Across Cultures
Intercultural Relational Maintenance
Mate Selection and Desirability Across Cultures
Chapter Summary
Discussion Questions
Ethics and Intercultural Relationships
Developing Intercultural Communication Competence
Key Terms
Chapter 10: Intercultural Conflict
Definition of Intercultural Conflict
Intercultural Dialogue, Conflict Resolution, and a Culture of Peace
The Concept of Face, Facework, and Communication Conflict Styles
The Intercultural Conflict Style Inventory
Individualistic and Collectivistic Approaches to Conflict
Conflict Resolution in High- Versus Low-Context Cultures
Resolving Cross-Cultural Conflict: A Contingency Model
Chapter Summary
Discussion Questions
Ethics and Intercultural Conflict
Developing Intercultural Communication Competence
Key Terms
Chapter 11: Intercultural Communication in Business, Health Care, and Educational Settings
Intercultural Management
Management Practices Across Cultures
Culture, Intercultural Communication, and Health Care
Intercultural Communication and Educational Settings
Chapter Summary
Discussion Questions
Ethical Considerations
Developing Intercultural Communication Competence
Key Terms
Chapter 12: Acculturation, Culture Shock, and Intercultural Competence
Acculturation
Culture Shock
Indicators of Success in the Intercultural Context
Intercultural Communication Competence
Chapter Summary
Discussion Questions
Ethical Considerations: Some Final Thoughts on Developing Intercultural Competence
Key Terms