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'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9789401807012 |
| ISBN-10: | 9401807019 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Dolf van der Haven, |
| Redaktion: | Haren Publishing, van |
| Auflage: | 2nd edition |
| Hersteller: | Bernan Distribution |
| Maße: | 237 x 170 x 10 mm |
| Von/Mit: | van Haren Publishing |
| Erscheinungsdatum: | 26.10.2020 |
| Gewicht: | 0,214 kg |
Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9789401807012 |
| ISBN-10: | 9401807019 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Dolf van der Haven, |
| Redaktion: | Haren Publishing, van |
| Auflage: | 2nd edition |
| Hersteller: | Bernan Distribution |
| Maße: | 237 x 170 x 10 mm |
| Von/Mit: | van Haren Publishing |
| Erscheinungsdatum: | 26.10.2020 |
| Gewicht: | 0,214 kg |
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