Elisabeth Goodman (BSc Biochemistry, MSc Information Science) has 25+ years experience in Information Management and Business Consulting in Pharmaceutical R&D. She co-led SmithKline Beecham Information Management¿EUR¿s organisational Knowledge Management strategy and later joined an internal GSK business consulting team to foster knowledge working within the team and more widely. Elisabeth now runs RiverRhee Consulting, whose primary aim is to enhance team effectiveness. John Riddell (BSc Chemistry) has 30+ years' experience in pharmaceutical manufacturing. He played a key role in GlaxoSmithKline Manufacturing¿EUR¿s Knowledge Management programme, spread across 80 global locations, from inception through to its embedding in operational functions. John was responsible for a wide range of activities including leading the communities of practice programme, managing the expertise location system, and developing knowledge transfer techniques.