The Authors

The authors are managing partners at Kates Kesler Organization Consulting. The organization design approach and tools they have developed together and with Jay Galbraith have become the standard internal design methodology used in dozens of major corporations around the world.

GREG KESLER has consulted with corporations worldwide for over twenty years on organization design, executive talent management, and HR planning. He has published many articles and book chapters on organization design and succession planning and is on the editorial board of People & Strategy journal.

AMY KATES helps leaders and teams assess organizational issues, reshape structures and processes, and build depth of management capability. She is coauthor of two books with Jay Galbraith and an editor of People & Strategy. She teaches organization design at Cornell University, the DTU Executive School of Business (Denmark), and in client-specific programs.

Foreword by Jay Galbraith vii

Introduction: Why Organization Design 1

1. The Five Milestones 9

Milestone One Business Case and Discovery 25

2. Clarify the Strategic Priorities 27

3. Define the Case for Change 41

4. Set the Design Criteria 59

Milestone One Summary: Business Case and Discovery 67

Milestone Two Strategic Grouping 71

5. Use the Six Design Drivers 73

6. Choose the Best Grouping Option 87

7. Embrace the Matrix 102

Milestone Two Summary: Strategic Grouping 116

Milestone Three Integration 119

8. Design for Operating Governance 123

9. Allocate Power in the Matrix: A Case Study in Governance 143

10. Redesign Functions to Be Integrators 155

Milestone Three Summary: Integration 164

Milestone Four Talent and Leadership 167

11. Design the Leadership Organization 170

12. Make the Right Talent Choices 190

Milestone Four Summary: Talent and Leadership 203

Milestone Five Transition 205

13. Set the Implementation Plan 208

14. Navigate the Transition 218

Milestone Five Summary: Transition 233

Conclusion Organization Design in Action 235

15. Roles, Involvement, and the Project Timeline 238

16. The Design Charette 255

17. Learning to Lead Organization Design 276

References 287

About the Authors 291

Index 293