INTRODUCTION

Who will benefit from reading this book?

How is this book different from others?

LOVING LEADERSHIP: Introducing the 8 powerful techniques

Exercise: Where are you now?

CHAPTER 1: Give Trust

Share private Information

Be Human

Take risks on others

CASE STUDY: Anna Blackburn, CEO of Beaverbrooks

EXPERT VIEW: Neville Pritchard, CEO of HR in Flow Ltd

Give Trust Summary Checklist: 10 Big Things

CHAPTER 2: Care For Others

Treat people like family

Worry for their wellbeing

Show them they are valued

CASE STUDY: John Diamond, Director at JT Group and Technology Entrepreneur

EXPERT VIEW: Alexsis Wintour, Director and Founder of Marbral Advisory Services

Care for Others Summary Checklist: 10 Big Things

CHAPTER 3: Be Vulnerable

Admit when you are wrong

Be honest when you don't know

Don't take yourself too seriously

CASE STUDY: Lynne Weedall, Group HR Director at Dixons Carphone

EXPERT VIEW: Dale Ibbotson MBE, Chairman of 3D Group

Be Vulnerable Summary Checklist: 10 Big Things

CHAPTER 4: Shine a Light

Give public recognition

Be a talent spotter

Let others lead

CASE STUDY: David C. Novak, Executive Chairman and Ex-CEO of Yum!

EXPERT VIEW: Graeme Codrington, CEO of TomorrowTodayGlobal

Shine a Light Summary Checklist: 10 Big Things

CHAPTER 5: Create Magic Moments

Surprise people

Remember little details

Be spontaneous

CASE STUDY: Beatrice Tollman, Founder and President of Red Carnation Hotels

EXPERT VIEW: Shaun Smith, Founder of Smith & Co, Author of Bold

Create Magic Moments Summary Checklist: 10 Big Things

CHAPTER 6: Really Listen

Get to know the whole person

Show that you have heard them

Take action on what people say

CASE STUDY: Allan Leighton, Ex-CEO of Asda, and Chairman of Royal Mail

EXPERT VIEW: Wayne Clarke, Founding

Partner at The Global Growth Institute

The billion-dollar quality conversation

Really Listen Summary Checklist: 10 Big Things

CHAPTER 7: Be Sociable

Have fun

Don't dodge non-work stuff

Get back to the floor

CASE STUDY: Carole Woodhead, CEO of Hermes Parcelnet

EXPERT VIEW: Sue Stoneman, CEO of NKD Learning

Be sociable Summary Checklist: 10 Big Things

CHAPTER 8: Paint Pictures

Turn your word vision into a picture

Draw what you mean

Use memorable images

CASE STUDY: Martin Cooper, Finance Director at BAE Systems

EXPERT VIEW: Darren Briggs, MD of Flametree Communication

Paint Pictures Summary Checklist: 10 Big Things

CHAPTER 9: Making it Stick

Exercise: where to focus your energy

Additional personal notes/actions

Author's scores as of October 2015

Not all at once

In summary: paradoxes and truisms

And finally, good luck

References and sources of Inspiration

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About the Author