Zum Hauptinhalt springen
Dekorationsartikel gehören nicht zum Leistungsumfang.
Metrics for IT Service Management
Taschenbuch von Peter Brooks
Sprache: Englisch

75,55 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

Lieferzeit 1-2 Wochen

Kategorien:
Beschreibung
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.
Details
Erscheinungsjahr: 2006
Genre: Informatik
Rubrik: Naturwissenschaften & Technik
Medium: Taschenbuch
ISBN-13: 9789077212691
ISBN-10: 9077212698
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Brooks, Peter
Hersteller: Van Haren Publishing
Maße: 244 x 170 x 12 mm
Von/Mit: Peter Brooks
Erscheinungsdatum: 04.04.2006
Gewicht: 0,369 kg
Artikel-ID: 102145823
Details
Erscheinungsjahr: 2006
Genre: Informatik
Rubrik: Naturwissenschaften & Technik
Medium: Taschenbuch
ISBN-13: 9789077212691
ISBN-10: 9077212698
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Brooks, Peter
Hersteller: Van Haren Publishing
Maße: 244 x 170 x 12 mm
Von/Mit: Peter Brooks
Erscheinungsdatum: 04.04.2006
Gewicht: 0,369 kg
Artikel-ID: 102145823
Warnhinweis