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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:
- • A micromanaging supervisor• An underperforming employee• A peer's disruptive work habits• Unreasonable or unethical customer requests• Abrupt, rude, and unprofessional coworkers
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:
- • A micromanaging supervisor• An underperforming employee• A peer's disruptive work habits• Unreasonable or unethical customer requests• Abrupt, rude, and unprofessional coworkers
Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.
The Right Phrase for Every Situation . . . Every Time
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray-and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You'll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:
• Strategy
• Resources
• Priorities
• Cooperation
• Workload
. Rules of Engagement
. Phases of Conflict
. Handling Emotions
. Listening
. Advocating
. Types of Conflict
. Personality Conflicts
. Cultural Conflict
Chapter 2 - Perfect Phrases for Resolving Conflict with Your Boss
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Strategic Decisions
. Technical Decisions
. Project Assignments
. Career Opportunities
. Salary
Chapter 3 - Perfect Phrases for Resolving Conflict with Your Direct Reports
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Strategic Decisions
. Technical Decisions
. Project Assignments
. Career Opportunities
. Salary
Chapter 4 - Perfect Phrases for Resolving Conflict with Your Peers
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Strategic Decisions
. Technical Decisions
. Project Assignments
. Career Opportunities
. Budget
Chapter 5 - Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Technical Decisions
. Project Assignments
. Business Opportunities
. Budget
| Erscheinungsjahr: | 2011 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780071756167 |
| ISBN-10: | 0071756167 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Polsky, Lawrence
Gerschel, Antoine |
| Hersteller: | McGraw-Hill Education |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 203 x 127 x 10 mm |
| Von/Mit: | Lawrence Polsky (u. a.) |
| Erscheinungsdatum: | 07.06.2011 |
| Gewicht: | 0,198 kg |
Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.
The Right Phrase for Every Situation . . . Every Time
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray-and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You'll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:
• Strategy
• Resources
• Priorities
• Cooperation
• Workload
. Rules of Engagement
. Phases of Conflict
. Handling Emotions
. Listening
. Advocating
. Types of Conflict
. Personality Conflicts
. Cultural Conflict
Chapter 2 - Perfect Phrases for Resolving Conflict with Your Boss
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Strategic Decisions
. Technical Decisions
. Project Assignments
. Career Opportunities
. Salary
Chapter 3 - Perfect Phrases for Resolving Conflict with Your Direct Reports
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Strategic Decisions
. Technical Decisions
. Project Assignments
. Career Opportunities
. Salary
Chapter 4 - Perfect Phrases for Resolving Conflict with Your Peers
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Strategic Decisions
. Technical Decisions
. Project Assignments
. Career Opportunities
. Budget
Chapter 5 - Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
. Performance
. Priorities
. Resources
. Deadlines
. Commitment Level
. Recognition
. Technical Decisions
. Project Assignments
. Business Opportunities
. Budget
| Erscheinungsjahr: | 2011 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780071756167 |
| ISBN-10: | 0071756167 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Polsky, Lawrence
Gerschel, Antoine |
| Hersteller: | McGraw-Hill Education |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 203 x 127 x 10 mm |
| Von/Mit: | Lawrence Polsky (u. a.) |
| Erscheinungsdatum: | 07.06.2011 |
| Gewicht: | 0,198 kg |
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