Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham and Chief Executive of Governance International. He has published widely in strategic management, public policy evaluation, and public services management.

Elke Loeffler is Senior Lecturer and Director of Strategic Partnerships (CPRL) at the Open University and Director of Governance International. She has published widely in public governance, quality management in the public sector and user and community co-production of public services.

TABLE OF CONTENTS

Notes on contributors

Foreword

Part I From Public Management to Governance

1. Understanding public management and governance

Tony Bovaird and Elke Loeffler

2. The changing context of public policy: local, national and international trends
   Tony Bovaird and Elke Loeffler
3. The changing role of public spending
   Peter M. Jackson
4. Public sector reforms across OECD countries
   Edwin Lau and Nick Manning
5. Public management and governance developments in non-OECD countries
   George Larbi
6. Behavioural approaches to public management and governance

Janne Kalucza and Caroline Fischer

Part II Public Management

7. Strategic management and marketing in public service organizations
   Tony Bovaird
8. Contracting and partnering for public services
   Carsten Greve and Andrew Erridge
9. Conceptual revolutions in public financial management
   Jim Chan and M.A. Zhiming
10. Human resource management in public service organisations
    Adrian Ritz and Eva Knies
11. Public services and management in the digital age
    Veiko Lember and Joep Crompvoets
12. Performance measurement and management in public sector organizations
    Geert Bouckaert and Wouter van Dooren
13. Process and quality management in public service organizations
    Kuno Schedler and Utz Helmuth
14. Regulatory inspection and public audit
    Slobodan Tomic

Part III Public Governance

15. Public governance for public value
    Elke Loeffler
16. Partnership working across public and private sectors
    Tony Bovaird and Erik-Hans Klijn
17. Management at 'arm's length': executive agencies and public bodies
    Sandra van Thiel
18. Managing 'wicked problems' through complex adaptive governance networksChris Koliba and Joop Koppenjan
19. Innovation in public governance and management

Jacob Torfing

20. E-governance: concept, practice and ethics
    Arman Behrooz and Albert Meijer
21. Understanding public leadership
    Jean Hartley
22. Citizen engagement
    Elke Loeffler and Steve Martin
23. Co-production of public services and outcomes
    Elke Loeffler
24. Managing risk and resilience in the public domain

Tony Bovaird and Elke Loeffler

25. Transparency in government
    Alisdair Roberts
26. Changing equalities: politics, policies and practice
    Rachel Ashworth
27. Ethical considerations in the public sector: What is acceptable behaviour?
    Howard Davis, Suzanne Piotrowski and Lois Warner
28. Evidence-informed policy and practiceAnnette Boaz and Sandra Nutley

Part IV ... and finally

29. Public management and governance: the future?
    Tony Bovaird and Elke Loeffler

Index