Sara I. James is an internationally recognized expert in internal audit communications. Through her business, Getting Words to Work®, she delivers tailored report-writing and other training to internal audit, risk, compliance, and information security teams worldwide ([...] With over 30 years' academic, teaching, writing, publishing, and corporate experience in North America, Europe, the Middle East, and the Far East, she brings a wealth of varied yet specialized expertise to clients and audiences. As a member of the Chartered Institute of Internal Auditors (UK and Ireland) Technical Guidance Working Group, Sara has produced many governance, risk, and internal audit advisory pieces. She has also produced articles on clear writing for industry journals and spoken at numerous audit conferences and heads of internal audit forums. In 2022, she was named one of Richard Chambers' Internal Audit Beacon award-winners. Finally, Sara has been fortunate to live, study, and work in different countries, including the US, the UK, France, and the then-Soviet Union, and speaks five languages. These experiences and skills give her invaluable insight into cross-cultural communication and global organizations. She is also regularly asked to contribute scholarly essays, articles, and conference papers on language and literature.

Acknowledgements. Author. Introduction. Part 1: Words in the mind. Chapter 1: Communication and culture. Chapter 2: Communication within and among teams. Chapter 3: Clarity - the theory. Part 2: Words on the page. Chapter 4: Clarity - the practice. Chapter 5: Planning. Chapter 6: Structure and layout. Part 3: Words into action. Chapter 7: Findings or observations, and recommendations. Chapter 8: Executive summaries. Chapter 9: Reviewing - making the gain outweigh the pain. Conclusion. Resources. Index.