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receive calls (if you work on reception)
leave messages
find out about another company and talk about your own company
chase people (i.e. people who have not followed up your requests)
deal with difficult calls and callers, and improve your telephone manner
use the telephone while working on a help desk or helpline
resolve language difficulties (i.e. when you cannot understand the other person's English)
improve your pronunciation
use resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
receive calls (if you work on reception)
leave messages
find out about another company and talk about your own company
chase people (i.e. people who have not followed up your requests)
deal with difficult calls and callers, and improve your telephone manner
use the telephone while working on a help desk or helpline
resolve language difficulties (i.e. when you cannot understand the other person's English)
improve your pronunciation
use resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Make effective phone calls in English
Contains a chapter of useful phrases
Great resource for teachers of business English
Includes supplementary material: [...]
Preparing for Calls.- Making a Call.- Leaving a Message with the Switchboard Operator.- Voicemail and Answering Machines.- Receiving Calls.- Finding Out About Another Company, Giving Information About Your Company.- Chasing.- Dealing with Difficult Callers and Unhelpful Staff.- Improving Your Telephone Manner.- Working on a Helpdesk: Key Issues.- Helpdesk: Dealing with Customers.- Calling a Helpdesk.- What to Do and Say if You Don't Understand.- Using the Web and TV to Improve Your Listening Skills.- Pronunciation: Word and Sentence Stress.- Example Telephone Dialogs.- Useful Phrases.
| Erscheinungsjahr: | 2014 |
|---|---|
| Fachbereich: | Didaktik/Methodik/Schulpädagogik/Fachdidaktik |
| Genre: | Erziehung & Bildung, Importe |
| Rubrik: | Sozialwissenschaften |
| Medium: | Taschenbuch |
| Inhalt: |
xvi
178 S. 1 s/w Illustr. 178 p. 1 illus. |
| ISBN-13: | 9781493906376 |
| ISBN-10: | 1493906372 |
| Sprache: | Englisch |
| Herstellernummer: | 86081546 |
| Einband: | Kartoniert / Broschiert |
| Autor: | Wallwork, Adrian |
| Hersteller: |
Springer US
Springer New York |
| Verantwortliche Person für die EU: | Springer Verlag GmbH, Tiergartenstr. 17, D-69121 Heidelberg, juergen.hartmann@springer.com |
| Maße: | 235 x 155 x 11 mm |
| Von/Mit: | Adrian Wallwork |
| Erscheinungsdatum: | 20.06.2014 |
| Gewicht: | 0,306 kg |
Make effective phone calls in English
Contains a chapter of useful phrases
Great resource for teachers of business English
Includes supplementary material: [...]
Preparing for Calls.- Making a Call.- Leaving a Message with the Switchboard Operator.- Voicemail and Answering Machines.- Receiving Calls.- Finding Out About Another Company, Giving Information About Your Company.- Chasing.- Dealing with Difficult Callers and Unhelpful Staff.- Improving Your Telephone Manner.- Working on a Helpdesk: Key Issues.- Helpdesk: Dealing with Customers.- Calling a Helpdesk.- What to Do and Say if You Don't Understand.- Using the Web and TV to Improve Your Listening Skills.- Pronunciation: Word and Sentence Stress.- Example Telephone Dialogs.- Useful Phrases.
| Erscheinungsjahr: | 2014 |
|---|---|
| Fachbereich: | Didaktik/Methodik/Schulpädagogik/Fachdidaktik |
| Genre: | Erziehung & Bildung, Importe |
| Rubrik: | Sozialwissenschaften |
| Medium: | Taschenbuch |
| Inhalt: |
xvi
178 S. 1 s/w Illustr. 178 p. 1 illus. |
| ISBN-13: | 9781493906376 |
| ISBN-10: | 1493906372 |
| Sprache: | Englisch |
| Herstellernummer: | 86081546 |
| Einband: | Kartoniert / Broschiert |
| Autor: | Wallwork, Adrian |
| Hersteller: |
Springer US
Springer New York |
| Verantwortliche Person für die EU: | Springer Verlag GmbH, Tiergartenstr. 17, D-69121 Heidelberg, juergen.hartmann@springer.com |
| Maße: | 235 x 155 x 11 mm |
| Von/Mit: | Adrian Wallwork |
| Erscheinungsdatum: | 20.06.2014 |
| Gewicht: | 0,306 kg |
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