A managers guide to improving efficiency, increasing accountability, and lessening conflict Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness. Constructive confrontation is a structured, systematic, three-step approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Stressing the importance of well-articulated expectations, detailed follow-up, and recognition of achievement, constructive confrontation improves accountability, clears up misunderstandings about goals, and actually lessens conflict. This book shows every manager how to use constructive confrontation to enhance organizational performance through accountability and action