David R. Caruso is a research affiliate in the Department of Psychology at Yale University. He is also a management psychologist. His practice focuses on executive coaching, leadership development, and career assessment. Caruso conducts highly acclaimed training and development seminars on emotional intelligence, and he has published more than two dozen scientific articles and chapters. Prior to starting his own firm, he held a number of staff and line positions in consulting, small business, and Fortune 500 organizations in the areas of strategic planning, market research, and product management. The Chris Argyris Professor of Psychology at Yale University, Peter Salovey published the first scientific articles on emotional intelligence (with John D. Mayer), introducing the concept to the field of psychology. Salovey also serves as dean of Yale's Graduate School of Arts and Sciences and has additional faculty appointments in the School of Management and the Department of Epidemiology and Public Health. He is currently president of the Society for General Psychology. A leading authority on the psychological consequences of mood and emotion as well as on health communication, he is widely quoted in print and broadcast media. Salovey was founding editor of the Review of General Psychology and served as an associate editor of the APA journals Emotion and Psychological Bulletin.

Introduction.

Part One: Learn About the World of Emotional Intelligence.

1. Emotions and Reasoning at Work.

2. An Emotional Blueprint.

Part Two: Understand Your Emotional Skills.

3. Read People: Identifying Emotions.

4. Get in the Mood: Using Emotions.

5. Predict the Emotional Future: Understanding Emotions.

6. Do It with Feeling: Managing Emotions.

7. Measuring Emotional Skills.

Part Three: Develop Your Emotional Skills.

8. Read People Correctly: Improving Your Ability to Identify Emotions.

9. Get in the Right Mood: Improving Your Ability to Use Emotions.

10. Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions.

11. Do It with Smart Feelings: Improving Your Ability to Manage Emotions.

Part Four: Apply Your Emotional Skills.

12. Managing You: Applying Your Emotional Intelligence Skills.

13. Managing Others: Applying Emotional Intelligence Skills with Others.

14. Building the Emotionally Intelligent Manager.

Appendix 1: Assessing Your Emotional Style.

Appendix 2: The Emotional Blueprint.

Appendix 3: Further Reading and Updates.

Notes.

Acknowledgments.

About the Authors.

Index.