Curtis J. Bonk, Ph.D., is professor of instructional systems technology at Indiana University and president of SurveyShare, Inc. He is also a senior research fellow with the Advanced Distributed Learning Lab within the U.S. Department of Defense in Washington, D.C. Bonk has more than one hundred publications in topics related to e-learning, collaborative technologies, and Web-based pedagogy and evaluation.

Charles R. Graham, Ph.D., is assistant professor of instructional psychology and technology at Brigham Young University with an interest in collaborative face-to-face and online learning environments.

Forewords xvii
Jay Cross, Michael G. Moore

Preface and Acknowledgments xxxi
Curtis J. Bonk, Charles R. Graham

Part One: Introduction to Blended Learning 1

1 Blended Learning Systems: Definition, Current Trends, and Future Directions 3
Charles R. Graham

2 The Blended Learning Imperative 22
Elliott Masie

3 Why Blended Learning Hasn't (Yet) Fulfilled Its Promises: Answers to Those Questions That Keep You Up at Night 27
Jennifer Hofmann

4 On Designing Interaction Experiences for the Next Generation of Blended Learning 41
Ellen D. Wagner

Part Two: Corporate Blended Learning Models and Perspectives 57

5 Blending Learning for Business Impact: IBM's Case for Learning Success 61
Nancy J. Lewis, Peter Z. Orton

6 A Learning Ecology Model for Blended Learning from Sun Microsystems 76
Mike S. Wenger, Chuck Ferguson

7 Putting Customers First at Microsoft: Blending Learning Capabilities with Customer Needs 92
Lutz Ziob, Bob Mosher

8 Transformation of Sales Skills Through Knowledge Management and Blended Learning 105
Alan G. Chute, J. O. David Williams, Burton W. Hancock

9 The Cisco Networking Academy: A Model for the Study of Student Success in a Blended Learning Environment 120
Alan Dennis, Barbara Bichelmeyer, Dan Henry, Hasan Cakir, Ali Korkmaz, Carol Watson, JoAnne Bunnage

10 To Blend or Not to Blend: A Look at Community Development via Blended Learning Strategies 136
Kirsten S. Hanson, Frances A. Clem

Part Three: Higher Education Blended Learning Models and Perspectives 151

11 Global Perspectives on Blending Learning: Insight from WebCT and Our Customers in Higher Education 155
Barbara Ross, Karen Gage

12 New Zealand Examples of Blended Learning 169
Noeline Wright, Ross Dewstow, Mark Topping, Sue Tappenden

13 E-College Wales, a Case Study of Blended Learning 182
Norah Jones

14 Blended Learning Enters the Mainstream 195
Charles Dziuban, Joel Hartman, Frank Juge, Patsy Moskal, Steven Sorg

15 Integrated Field Experiences in Online Teacher Education: A Natural Blend? 209
Thomas Reynolds, Cathleen Greiner

Part Four: For-Profit and Online University Perspectives 221

16 Blended Learning at the University of Phoenix 223
Brian Lindquist

17 A Different Perspective on Blended Learning: Asserting the Efficacy of Online Learning at Capella University 235
Michael Offerman, Christopher Tassava

18 Blended Learning Goes Totally Virtual by Design: The Case of a For-Profit, Online University 245
Pamela S. Pease

Part Five: Cases of Blended Learning In Higher Education From Around the World 261

19 Blended Learning in Japan and Its Application in Liberal Arts Education 267
Insung Jung, Katsuaki Suzuki

20 The Emergence of the Cyber-University and Blended Learning in Korea 281
Okhwa Lee, Yeonwook Im

21 Designing Blended Learning Focused on Knowledge Category and Learning Activities: Case Studies from Beijing Normal University 296
Ronghuai Huang, Yueliang Zhou

22 Open Distance Pedagogy: Developing a Learning Mix for the Open University Malaysia 311
Abtar Kaur, Ansary Ahmed

23 Blending On and Off Campus: A Tale of Two Cities 325
Geraldine Lefoe, John G. Hedberg

24 Blended Learning at Canadian Universities: Issues and Practices 338
Ronald D. Owston, D. Randy Garrison, Kathryn Cook

25 Tecnológico de Monterrey in México: Where Technology Extends the Classroom 351
Alejandro Acuña Limón

26 From Analog to Weblog: The Community College Evolution Toward Blended Learning 360
Paul A. Elsner

27 Virtual TAU: The Study of a Campuswide Implementation of Blended Learning in Tel-Aviv University 374
Rafi Nachmias, Judith Ram, David Mioduser

28 Management Education for the Twenty-First Century 387
Gilly Salmon, Naomi Lawless

29 Blended Learning in Undergraduate Mathematics at the University of Pretoria 400
Ansie Harding, Johann Engelbrecht, Karen Lazenby, Irene le Roux

Part Six: Multinational Blended Learning Perspectives 417

30 The Integration of Learning Technologies into Europe's Education and Training Systems 419
Jane Massy

31 Developing an Understanding of Blended Learning: A Personal Journey Across Africa and the Middle East 432
Michelle Selinger

32 Blended E-learning in the Context of International Development: Global Perspectives, Local Design of e-Courses 444
Sheila Jagannathan

Part Seven: Workplace, On-Demand, and Authentic Learning 459

33 Putting Blended Learning to Work 461
Betty Collis

34 Blending Learning and Work: Real-Time Work Flow Learning 474
Harvey Singh

35 On-Demand Learning: How Work-Embedded Learning Is Expanding Enterprise Performance 491
Nancy DeViney, Nancy J. Lewis

36 Creating Authentic Learning Environments Through Blended Learning Approaches 502
Ron Oliver, Jan Herrington, Thomas C. Reeves

Part Eight: Future Trends in Blended Learning 517

37 Blended Learning in Military Training 519
Robert A. Wisher

38 Expanding the Boundaries of Blended Learning: Transforming Learning with Mixed and Virtual Reality Technologies 533
Jamie Reaves Kirkley, Sonny E. Kirkley

39 Future Directions of Blended Learning in Higher Education and Workplace Learning Settings 550
Curtis J. Bonk, Kyong-Jee Kim, Tingting Zeng

Name Index 569

Subject Index 575