Gavin Allanwood is a UX freelancer and educator based in northwest England, UK.

New companion website expands coverage of key topics and includes links to further reading, current trends and platforms, full-length interviews and additional material to support book-based exercises

Overview
Introduction

1.
What is User Experience Design? - Designing interactive experiences - Life's experiences - Activity #1 - The Big Picture - Scenario - Hints - Roles in User Experience Design (UX) - Today's Multidisciplinary Teams - Methods and background - Stakeholders - Activity #2 - Designing for others - Activity

2.
Users - User research - The user's world - Co-experience - Activity #3 - Listening and learning - Emotional Responses - Memory - Fallibility - Expectation - Motivation - Activity #4 - The journey concept - Outcomes

3.
Experience Design - Competitive advantage - Brands - Productivity - Activity #5 - Quantifying sentiment - Fun - Usability - Simplicity - Challenge - Feedback - Gestalt Theory - Semiotics - Narrative - Constraints - Activity #6 - Recognizing intuition - Outcomes

4.
Design Process - The life of a project - User involvement - Personas - Scenarios - Activity #7 - Scenario Mapping - Design requirements - Communication and planning - Design Standards - Digital Service Standards - Activity #8 - A Design Problem - Conclusion

5.
Design Constraints - Aesthetics - Meeting the requirements - Semantic Design - Design patterns - Activity #9 - Recognising UI patterns - Layout - Responsive Design - Image - Type - Accessibility - Activity #10 - Onboarding

6.
Mindset and Toolset - Platforms and technologies - Communications and Organisations - Empathy - Ideation - Problem Solving - The first right solution - Activity #11 - Visualising Data - Maps and flows - Working with users - Prototypes - Mock-ups - Activity #12 - Simple Prototyping - Evaluating tools and resources - Choice - Conclusion

Further Reading
Books
Websites