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interest in design and business management.
There are a lot of books on how to get started,
but this is the first book that describes what a
'good' service is, what makes a good service and
why.This book lays out the essential principles
for building services that work well for users.
Demystifying what we mean by a 'good' and 'bad'
service and describing the common elements
within all services that mean that it either works
for users or doesn't.
A practical book for non-practitioners interested
in better service delivery, a book to guide their
decision making without the need to first learn
how to design a service themselves.
interest in design and business management.
There are a lot of books on how to get started,
but this is the first book that describes what a
'good' service is, what makes a good service and
why.This book lays out the essential principles
for building services that work well for users.
Demystifying what we mean by a 'good' and 'bad'
service and describing the common elements
within all services that mean that it either works
for users or doesn't.
A practical book for non-practitioners interested
in better service delivery, a book to guide their
decision making without the need to first learn
how to design a service themselves.
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | 224 S. |
| ISBN-13: | 9789063695439 |
| ISBN-10: | 9063695438 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Downe, Lou |
| Hersteller: |
BIS Publishers
BIS Publishers bv |
| Maße: | 195 x 130 x 20 mm |
| Von/Mit: | Lou Downe |
| Erscheinungsdatum: | 10.02.2020 |
| Gewicht: | 0,335 kg |
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | 224 S. |
| ISBN-13: | 9789063695439 |
| ISBN-10: | 9063695438 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Downe, Lou |
| Hersteller: |
BIS Publishers
BIS Publishers bv |
| Maße: | 195 x 130 x 20 mm |
| Von/Mit: | Lou Downe |
| Erscheinungsdatum: | 10.02.2020 |
| Gewicht: | 0,335 kg |
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