Darko Babi¿ (Associate Professor; PhD in Museum and Heritage Studies) is Chair of the Sub-Department of Museology at the Faculty of Humanities & Social Sciences of the University of Zagreb (Croatia). After earning his MA in Ethnology and Information Sciences, he gained experience working as project manager on international projects, as an organiser of museum and heritage conferences, as an archivist and as an assistant on national TV. He is active in contributing to the advancement of the museum and heritage profession serving as Board member and Chair of ICOM Croatia, as Board member and Chair of ICOM-ICTOP and as a member of the Supervisory Committee to the European Association for Heritage Interpretation. His research interests include topics related to museums, heritage and their development, management and interpretation. He also has working experience on EU projects and as a freelance consultant in the museum and heritage sectors, including in non-governmental organisations.

Introduction; 1- Governance and Operations - 1.1 Empowering Museum Leadership Through Strategic Positioning; 1.2 Museum Lolland-Falster 2009-2019: Strategic Planning as A Tool for Adaptation; 1.3 Transforming Museum Operations Through The Participation Of Friends Of The Natural History Museum In Zimbabwe; 1.4 The Alchemy Of Museum Planning; 2- Communication and Marketing - 2.1 Curating the Museum as A Brand; 2.2 Museum Branding by Social Engagement: A Co-Creation Of Daxi Wood Art Ecomuseum, Taiwan; 2.3 Mining Social Media for Museum Quality Evaluation; 2.4 Digital Outreach in Museum Development Strategies; 2.5 Audience Engagement: Experiences from The European Audience Development Project SmART places; 3- Accessibility and Community Engagement - 3.1 Museums Accessibility in Italy: Past, Present, Future; 3.2 The Pachacamac Site Museum: A Tool for Territorial Management; 3.3 Museums and Community Involvement: A Case Study of Houses of Culture; 4 - Decline in Public Funding - 4.1 New Governance Models for Museums: The Case of Organizações Sociais In São Paulo, Brazil; 4.2 Ethical Fundraising in Museums; 4.3 Perspectives on Cultural Philanthropy in Museums: Geneva's Musée D'art Et D'histoire and its Philanthropists; 5 - Sustainability and Risk Management - 5.1 Museums and Sustainable Development : A Case Study of The First 'Green' Museum In South Africa; 5.2 Creating Disaster Resilient Museums; 5.3 Calculating Museum Carrying Capacity: Background, Goals, Methodology.